Customer Support:


General:

If there is a technical issue of any type with NeuroLink, contact our Customer Service by email or telephone.

We are available to help you Monday - Friday from 9 am to 5 pm EST.

Call: Seid at: 727-657-4349 or Rebecca at: (727) 804-3596 or Email: support@anineurolink.com



The Information We Need to Assist You:

Please provide specific details of any issue(s) or problem(s) that you may have encountered when installing or using NeuroLink and attach a screen shot(s) of any error message(s) that you may have received.

If you are unable take a screen shot(s), please type the error message(s), word for word and include all symbols, numbers and/or characters in the error message.

In addition, please provide the following information about the computer, on which NeuroLink is installed:

Type of Computer (Window PC, Mac with Window emulator). The Version Number of the NeuroLink installed the Computer. The Operating System, including the Version Number. (Windows 8/10/11) Name(s) of Anti-Virus Software, installed on the computer. (Norton, McAfee, BullGuard..) Name of any Internet Security Software, installed on the computer. (Kaspersky, Norton..) Name(s) of Mal-Ware or Spy-Ware installed on the computer. Name(s) of System Performance, Optimization and/or Care Apps installed...

When Emailing Us:

Please attach screen shot(s) of any error message(s) and provide all the information requested above.


When Calling Us:

Please be prepared to provide all The Information We Need to Assist You (see list above).


Summation:

If you have any questions about our Customer Service policies or the practices, please contact us.